Hermon Quality Service will center broadly on:
- What is total quality management? TQM
- Why is TQM necessary in an organization?
- The role of management in TQM
- The Received Wisdom on TQM
- The introduction of TQM in an organization
- Levels of TQM
- Why do many TQM principles fail in organizations, and how can they be improved?
- The business context of TQM
- Quality costing in general
- Process management, improvement measures, change management, etc.
- Seven quality tools applicable in an organization are customer-supplier development, the International Organization for Standardization (ISO) (new ISO 9001:2015 QMS), the International Automotive Task Force (new IATF 16949:2016 standard), etc.
Client benefit: the ability to adopt a high-quality standard that is necessary to move the organization’s Total Quality Management (TQM) system forward, etc.
Other benefits the clients will enjoy from the Total Quality Management service The service module will ensure the following:
- It ensures the elimination of non-confirmation and repetitive work.
- It ensures the elimination of waste costs and rejects products.
- It ensures the elimination of repairs and reworks.
- It reduces warranty and customer support costs.
- It ensures process efficiency, leading to improved profit per product or service.
- It ensures fiscal discipline through the elimination of unnecessary steps and wasteful expenditures.
TQM frees up management time from redressing problems and directs management time and effort to:
- increase production
- extend the range of products
- improve existing products
Target group:
- Plant Managers
- Quality Managers
- Quality Engineers
- Quality Supervisors
- Quality Specialist
- Logistics
- Technology
- Production
- and others
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