Problem Solving Methodology (PSM)

Problem Solving Methodology (PSM):

Hermon Quality service will broadly focus on:

• What is Problem Solving Methodology (PSM)?
• Problem-solving steps and processes identified
• Problem-solving strategies and skills needed to solve complex issues etc
• The most common problem-solving methods used in practice (i.e., PDCA, 8D, 5WHY, appreciative inquiry, Kepner-Tregoe, KAIZEN, Lean Six Sigma, A3 Problem Solving, Root Cause Analysis, Fishbone Analysis, etc.)
• The Seven Classical Tools of Quality for Solving the Vast Majority of Quality Problems in Practice (i.e., Pareto Chart, Scatter Diagram, Control Chart, Flow Chart, Cause and Effect Diagram, Histogram, and Check Sheet)
• Skills used in problem-solving methodology, strategy, etc.
• D.R.I.V.E. Model, D.M.A.I.C. Process as a problem-solving strategy used in practice to achieve formidable results, etc.

Your needs and the insights you will gain:

• Solve the product or process problems in an efficient way.
• Capitalize on experienced issues so they do not repeat
• Improve the problem-solving process in the company.
• Satisfy the requirements of customers and auditors on the
  process of the problem-solving process
• Know the main problem-solving tools in the automotive industry.
• Improve the claim process with your company’s sub-suppliers.
• Continuously improve the processes in your plant, etc.

Target group:

• Customer and internal quality engineers
• Production
• Auditors and line quality inspectors
• Outgoing and incoming quality inspectors
• Technology
• Logistics and Warehouse
• Quality of Purchased Components (SQA), etc.

Your needs and some of the service contents will be described in detail:

• Basic rules for the problem-solving process
• International standard requirements on non-conforming and corrective action
• Internal and external customer claim management: how to handle it and the implications for quality operating performance (KPI)
• Seven major classical problem-solving tools are available to solve the vast majority of problem cases in the plant.
  • Ishikawa/Fishbone principle
  • 5W2H
  • Pareto analysis
  • A3 thinking principle
  • Checklist or check sheet
• 8D and 7Step Principles
• D.R.I.V.E. methodology for the problem-solving process
• Six Sigma DMAIC principle
• Lessons learned activities
• Setting the problem-solving process in the plant, etc.

Even the best quality assurance planning and execution will not prevent non-conformities at the plant. Those can be found by the operator, quality control, the customer, or even the driver of the vehicle. The training module “Problem-solving Tools and Methods” explains to its participants the main problem-solving tools used in the automotive industry and, in many examples, illustrates their use as well as the risks of misuse that may appear.

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